Refund policy

At Zouhaira, we take great pride in the quality and craftsmanship of our jewelry. Each piece is carefully inspected before being shipped. However, if you receive an item that appears to be damaged or defective, we’re here to help.

Exchange Guidelines:

  • Defective or Damaged Items:
    If you notice any defect or damage in the product upon delivery, please share clear photos of the issue with us within 24 hours of receiving your order. This is necessary for us to assess the situation and offer an appropriate resolution.
  • Exchange Eligibility:
    Exchanges are only accepted in the case of:
    1. Manufacturing defects
    2. Items damaged during transit

  • Non-Exchangeable Items:
    Due to the delicate nature and hygiene concerns, we do not offer exchanges for:
    1. Earrings
    2. Custom or made-to-order pieces
    3. Items showing signs of wear or misuse

  • Process for Exchange:
    1. Email us at info@zouhaira.com or message us on our Instagram Page “Zouhairajewels” with your order number and photos of the issue.
    2. Our team will review your request and respond within 2-3 business days.
    3. If approved, we’ll guide you through the exchange process.

  • Time Frame:
    Exchange requests must be initiated within 24 hours of delivery. Requests sent after this period will not be entertained.

We aim to ensure your satisfaction and handle all concerns with care and fairness. Thank you for shopping with Zouhaira.